These Terms and Conditions (“Terms”) govern your access to and use of gradtracker.com, and other sites operated by Adventus Education LLC (“us”, “we”, or “our”). By accessing or using GradTracker, you agree to be bound by these Terms. If you do not agree, you may not use our services.
Effective June 1, 2025
Acceptance of Terms
By creating an account, signing in, or otherwise using our platform, you confirm that you have read, understood, and agree to these Terms and our Privacy Policy. If you are using the service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
Description of Service
GradTracker is a survey and outcomes-tracking platform designed for educational institutions to collect graduate outcomes data, manage communications, and generate reports. We may modify, suspend, or discontinue any part of the service at any time, with or without notice.
SMS and Text Message Communications
GradTracker, operated by Adventus Education LLC, enables participating schools and educational organizations (“Schools”) to send text messages (SMS) to students, alumni, and other contacts (“Recipients”) for legitimate educational purposes. Messages are sent on behalf of the School and may include survey invitations, reminders, and follow-up communications related to graduate outcomes tracking, class feedback, and instructor experience.
Types of SMS Messages
Messages sent through GradTracker may include:
- Invitations to complete graduate outcomes or employment surveys
- Invitations to complete class or instructor experience surveys
- Reminders to complete a survey that was previously sent
- Follow-up messages related to survey participation, class feedback, or outcomes reporting
- Service-related notices connected to a School’s use of the platform
These messages are not intended for unsolicited marketing or promotional spam. Schools are responsible for ensuring that each message they send complies with applicable law, including the Telephone Consumer Protection Act (TCPA), and with their own institutional policies.
Consent to Receive SMS Messages
Recipients must provide prior express consent before receiving SMS messages through GradTracker. Schools obtain consent through their own enrollment processes, such as enrollment forms, written agreements, documented verbal consent, online opt-in, or other lawful methods. By opting in or providing a mobile phone number for survey-related communications, Recipients agree to receive SMS messages from the participating School via GradTracker at the number provided.
Consent to receive SMS messages is not required to purchase goods or services from Adventus Education LLC. Schools must maintain records of how and when consent was obtained and must not send messages to anyone who has not opted in or who has opted out.
Message Frequency
Message frequency varies. Recipients may receive multiple messages over the course of a survey period or academic reporting cycle, depending on the School’s survey schedule, reminders, follow-up settings, and whether the Recipient has completed a survey.
Message and Data Rates
Msg & data rates may apply. Adventus Education LLC does not charge Recipients for receiving SMS messages; any carrier charges are the responsibility of the Recipient and their wireless provider.
Opt-Out and Help
You may opt out of SMS messages at any time by replying STOP to any message you receive through GradTracker. After you send STOP, you will receive a confirmation that you have been unsubscribed, and no further SMS messages will be sent to that number from that School unless you opt in again. Msg & data rates may apply.
For help with SMS messages, reply HELP to any message you received, email admin@gradtracker.com, or call 1 (800) 927-5159.
Opting out of SMS does not affect email communications you may receive separately, and does not delete information already collected in connection with prior surveys. Recipients may also contact their School directly regarding survey participation.
Delivery and Wireless Carriers
SMS delivery depends on your wireless carrier’s network availability and policies. Wireless carriers are not liable for delayed or undelivered messages. We do not guarantee that every message will be delivered, and we are not responsible for errors caused by incorrect phone numbers, carrier filtering, or device limitations.
School Responsibilities for SMS
If you are a School using SMS features on GradTracker, you agree to:
- Obtain and document valid consent from each Recipient before sending SMS messages
- Honor all opt-out requests promptly, including STOP replies processed through the platform
- Send only messages related to legitimate educational purposes, including outcomes tracking and class or instructor experience surveys
- Provide accurate information about your messaging program and how consent is obtained when enabling SMS
- Comply with all applicable federal, state, and local laws governing text messaging
We may suspend or terminate SMS access for any School that violates these Terms, sends prohibited content, or fails to maintain proper consent practices.
SMS Privacy
Information collected through SMS communications, including mobile phone numbers and delivery status, is handled in accordance with our Privacy Policy. We do not sell mobile phone numbers or share them with third parties for their own marketing purposes.
User Accounts
You are responsible for:
- Providing accurate and complete registration information
- Maintaining the confidentiality of your account credentials
- All activity that occurs under your account
- Notifying us promptly of any unauthorized use of your account
We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably believe pose a security or legal risk.
Acceptable Use
You agree not to:
- Use the service for any unlawful purpose or in violation of applicable regulations, including FERPA and other education privacy laws
- Upload, transmit, or store content that is defamatory, harassing, infringing, or otherwise objectionable
- Attempt to gain unauthorized access to our systems, other users’ accounts, or third-party systems
- Interfere with or disrupt the integrity or performance of the service
- Use automated means to scrape, harvest, or extract data from the platform without our written consent
- Resell, sublicense, or commercially exploit the service except as expressly permitted in your subscription agreement
Your Content and Data
You retain ownership of data and content you submit through the platform (“Your Content”). You grant us a limited license to host, process, and display Your Content solely to provide and improve the service. You are solely responsible for ensuring you have the right to collect, use, and share any personal information you upload, including obtaining required consents from students and alumni.
Intellectual Property
The service, including its software, design, logos, documentation, and other materials, is owned by Adventus Education LLC or its licensors and is protected by intellectual property laws. Except for the limited rights expressly granted in these Terms, no license or other rights are granted to you.
Subscriptions and Payment
Paid features are subject to the pricing and billing terms presented at the time of purchase or in your order form. Fees are non-refundable except where required by law or expressly stated in your agreement. We may change pricing with reasonable notice; continued use after a price change constitutes acceptance of the new fees.
Disclaimer of Warranties
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ADVENTUS EDUCATION LLC AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED U.S. DOLLARS ($100), WHICHEVER IS GREATER.
Indemnification
You agree to indemnify and hold harmless Adventus Education LLC and its affiliates from any claims, damages, losses, or expenses (including reasonable attorneys’ fees) arising from Your Content, your use of the service, or your violation of these Terms or applicable law.
Termination
You may stop using the service at any time. We may suspend or terminate your access for breach of these Terms or for any other reason with notice where practicable. Upon termination, your right to use the service ends; provisions that by their nature should survive (including limitations of liability and indemnification) will remain in effect.
Governing Law
These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law principles. Any disputes shall be resolved in the state or federal courts located in Delaware, and you consent to personal jurisdiction in those courts.
Changes to These Terms
We may update these Terms from time to time. If we make material changes, we will post the updated Terms at this URL. Your continued use of the service after changes become effective constitutes acceptance of the revised Terms.
Contact Us
If you have questions about these Terms, please contact us:
GradTracker
admin@gradtracker.com
1 (800) 927-5159