Privacy Policy

Information We Collect

Information we collect includes both information you knowingly and actively provide us when using or participating in any of our services and promotions, information provided to us by participating schools and educational organizations about their students and contacts, and any information automatically sent by your devices in the course of accessing our products and services.

Log Data

When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your device’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, other details about your visit, and technical details that occur in conjunction with any errors you may encounter.

Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons.

Personal Information

We may ask for personal information, which may include one or more of the following:

• Name
• Email
• Phone/mobile number
• Home/mailing address

Legitimate Reasons for Processing Your Personal Information

We only collect and use your personal information when we have a legitimate reason for doing so. In which instance, we only collect personal information that is reasonably necessary to provide our services to you.

Collection and Use of Information

We may collect personal information when you interact with our website or when participating schools provide student and contact information to us for use of the GradTracker platform. This may include when you:

• Sign up to receive updates from us via email or social media channels
• Use a mobile device or web browser to access our content
• Contact us via email, phone, SMS, social media, or any similar technologies
• When you mention us on social media

Participating schools use GradTracker to send surveys and other educational communications to their students and contacts. Before using a mobile phone number for SMS communications, each participating school must obtain the recipient’s voluntary and legally valid consent to receive the applicable messages from that school. GradTracker processes mobile phone numbers solely as a service provider acting on behalf of participating schools.

We may collect, hold, use, and disclose information for the following purposes, and personal information will not be further processed in a manner that is incompatible with these purposes:

• To enable you to customize or personalize your experience of our website
• To contact and communicate with you
• To operate, improve, and support our website, associated applications, and associated social media platforms
• For internal record-keeping and administrative purposes
• To comply with our legal obligations and resolve any disputes that we may have

Please be aware that we may combine information we collect about you with general information or research data we receive from other trusted sources.

SMS Communications

Participating schools and educational organizations may use GradTracker to manage and facilitate SMS communications with their students and other contacts. Before a mobile phone number is used for messaging, the participating school must obtain the recipient’s voluntary and legally valid consent through its documented enrollment or communications process. Consent to receive text messages is not a condition of enrollment, participation in an educational program, or receiving non-messaging services.

Recipients may receive recurring informational text messages, including survey invitations, reminders, graduate outcomes communications, class feedback requests, and other education-related service messages. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe at any time. Reply HELP for assistance.

SMS Privacy

No mobile information, including mobile phone numbers, SMS consent, and text messaging opt-in data, will be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.

We may disclose mobile information to service providers that process it solely on our behalf when necessary to operate and deliver our messaging services, or when required by law. These service providers are prohibited from using mobile information for their own marketing or promotional purposes.

Text messaging opt-in data and consent are used only for the messaging program to which the recipient consented.

Security of Your Personal Information

When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification.

Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure, and no one can guarantee absolute data security. We will comply with laws applicable to us in respect of any data breach.

You are responsible for selecting any password and its overall security strength, ensuring the security of your own information within the bounds of our services.

How Long We Keep Your Personal Information

We keep your personal information only for as long as we need to. This time period may depend on what we are using your information for in accordance with this privacy policy. If your personal information is no longer required, we will delete it or make it anonymous by removing all details that identify you.

However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific or historical research purposes, or statistical purposes.

Children’s Privacy

We do not aim any of our products or services directly at children under the age of 13, and we do not knowingly collect personal information about children under 13.

Disclosure of Personal Information to Third Parties

We may disclose personal information to:

• Our employees, contractors, and related entities who need the information to perform their work
• Third-party service providers that process information solely on our behalf to operate our services, including hosting, data storage, analytics, customer support, security, and communications delivery
• Courts, tribunals, regulatory authorities, and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings or in order to establish, exercise, or defend our legal rights

These service providers may process information only as necessary to perform services on our behalf and may not use mobile phone numbers, SMS consent, or text messaging opt-in data for their own marketing or promotional purposes. We do not sell, rent, or share such mobile information with third parties or affiliates for marketing or promotional purposes.

International Transfers of Personal Information

The personal information we collect is stored and/or processed where we or our partners, affiliates, and third-party providers maintain facilities. Please be aware that the locations to which we store, process, or transfer your personal information may not have the same data protection laws as the country in which you initially provided the information. If we transfer your personal information to third parties in other countries: (i) we will perform those transfers in accordance with the requirements of applicable law; and (ii) we will protect the transferred personal information in accordance with this privacy policy.

Your Rights and Controlling Your Personal Information

You always retain the right to withhold personal information from us, with the understanding that your experience of our website may be affected. We will not discriminate against you for exercising any of your rights over your personal information. If you do provide us with personal information, you understand that we will collect, hold, use and disclose it in accordance with this privacy policy. You retain the right to request details of any personal information we hold about you.

If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

Marketing Preferences: If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time. To opt out of email marketing, you can use the unsubscribe link found in the email communication you receive from us. To opt out of SMS messages, simply reply STOP or call us at 1 (800) 927-5159 . Please be aware we may need to request specific information from you to help us confirm your identity. If you need help opting out of future communications from GradTracker, send an email to admin@gradtracker.com

If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided in this privacy policy. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.

If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.

Use of Cookies

We use “cookies” to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer and accesses each time you visit so we can understand how you use our site. This helps us serve you content based on the preferences you have specified.

Limits of Our Policy

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites and cannot accept responsibility or liability for their respective privacy practices.

Changes to This Policy

At our discretion, we may change our privacy policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this privacy policy, we will post the changes here at the same link by which you are accessing this privacy policy.

If required by law, we will get your permission or give you the opportunity to opt in to or opt-out of, as applicable, any new uses of your personal information.